Draft policy pending legal review
Cancelling before assembly
An order cancelled before assembly begins is refunded in full. Contact us with the order number as soon as possible: the earlier the cancellation, the simpler it is.
Custom builds
A machine built to a specification chosen by the customer is not a stock item. Once assembled and tested, returns are handled case by case, and a restocking charge may apply to cover the labour and the loss in value of opened components.
This does not affect a return for a faulty machine, which is covered by the warranty policy.
Individual components
Unopened components in original packaging can be returned within the return window shown at checkout. Opened components may be subject to a restocking charge, and some categories cannot be returned once opened.
Faulty items
If something arrives faulty, contact us before returning it so the fault can be confirmed and the correct process started. Return shipping on a confirmed fault is not charged to the customer.
How refunds are issued
Refunds go back to the original payment method through Stripe. The time to appear on a statement is set by the card issuer, not by us.
To be confirmed
The exact return window and restocking percentages are being finalised and will be published here before they are applied to any order.
Status: Draft — not yet reviewed