Service
Ongoing IT support for small business in Toronto & the GTA
Someone to call, who already knows your setup. For small offices that do not need a managed provider and should not be paying for one.
Custom quote
- Where
- Remote, on site or on our bench
- Whichever gets it fixed faster. We will say which before starting.
Who it is for. Small offices of roughly two to fifteen machines that need someone who already knows their setup, and should not be paying a per-seat managed contract for it.
Starting prices
Small office, up to 5 machines
Custom quote
Priced on machine count and the response time you need.
Per-incident support, no commitment
from $89
Annual review visit
from $149
Everything checked over once a year, with a written report.
Starting prices in Canadian dollars, excluding tax and parts. The final figure is confirmed in writing after diagnosis, and nothing is charged that you have not agreed to first.
What this includes
- A named person who knows your machines and your network
- Agreed response time for problems that stop work
- Remote support first, on site when it needs hands
- Updates, backups and disk space monitored rather than discovered
- A written record of your setup, which stays yours
Problems this solves
- Nobody in the office knows who to call when something stops
- Updates, backups and disk space get noticed only once they fail
- Staff lose hours to problems that take a specialist minutes
- A managed provider quoted per seat per month for a scale you do not have
What affects the price
The figures above are where this starts. These are what move it.
- How many machines, printers and always-on devices there are
- How quickly you need an answer when something stops work
- Whether on-site visits are included or billed per visit
Before you book
None of this is required to get a quote. It just means the job starts rather than waiting on an email.
- A rough count of machines and anything that runs all the time
- What has gone wrong most often over the last year
- Who in the office should be able to call something in
Worth knowing
Quoted per office rather than listed, because it depends on how many machines there are and how quickly you need an answer. Billing terms are agreed with the quote. It is a small-office arrangement, not a 24-hour helpdesk, and we will say which one you need.
Where we work
We cover Toronto and the surrounding Greater Toronto Area, including North York, Scarborough, Etobicoke, Markham, Richmond Hill, Vaughan, Mississauga, Brampton. Work is done at our bench or at your home or office, whichever suits the job, and we will tell you which one actually makes sense rather than defaulting to the more expensive option.