Will my files survive a virus removal?

In almost every case yes, and your files are copied off before anything invasive is done. The exception is ransomware that has already encrypted them, which removal does not undo, and we will say so plainly rather than take the job on false hope.

Is a clean-up or a clean install better?

A clean-up is usually enough. Where the machine has been used for banking or work accounts, or where the infection had administrator access, a clean install is the only honest answer because nobody can prove a deep infection is fully gone.

Service

Virus and malware removal in Toronto & the GTA

Cleaning out what should not be there, finding how it got in, and closing that route so it does not happen again next week.

from $69

Where: Remote, on site or on our bench; Whichever gets it fixed faster. We will say which before starting.

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Virus and malware removalSomething is broken

Starting prices

Scan, clean-up and verification
from $69
Clean install instead, with data preserved
from $109
Where a clean-up cannot be trusted. Your files are copied off first.

Starting prices in Canadian dollars, excluding tax and parts. The final figure is confirmed in writing after diagnosis, and nothing is charged that you have not agreed to first.

What this includes

Offline scan, so nothing active can hide from it
Browser hijacks, toolbars and unwanted startup items removed
Check for the route it came in by
Password change guidance for anything that may have been exposed
Windows and browser updates applied before handover

Worth knowing

Some infections are better answered by a clean install than a clean-up, particularly where banking or work accounts have been used on the machine. We will tell you which case you are in rather than charging for a removal we do not trust.

Common questions

Will my files survive a virus removal?: In almost every case yes, and your files are copied off before anything invasive is done. The exception is ransomware that has already encrypted them, which removal does not undo, and we will say so plainly rather than take the job on false hope.
Is a clean-up or a clean install better?: A clean-up is usually enough. Where the machine has been used for banking or work accounts, or where the infection had administrator access, a clean install is the only honest answer because nobody can prove a deep infection is fully gone.

Where we work

We cover Toronto and the surrounding Greater Toronto Area, including North York, Scarborough, Etobicoke, Markham, Richmond Hill, Vaughan, Mississauga, Brampton. Work is done at our bench or at your home or office, whichever suits the job, and we will tell you which one actually makes sense rather than defaulting to the more expensive option.